Terms of Services

Welcome to Riva Luxury. These Terms of Service govern your access to and use of the Riva Luxury website and your purchase of watches and related services through our online store.

By accessing our website, browsing our watch collections, creating an account, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Riva Luxury

Riva Luxury operates as an online watch retailer, offering a curated selection of watches for men and women.

Our website allows customers to browse available timepieces, view product information, place orders, make payments, and receive purchased watches through our delivery partners.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide to us is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not use the website to conduct fraudulent or unauthorized activities.

If you are purchasing a watch on behalf of another person, you are responsible for ensuring that the information provided for the order is accurate.

3. Products and Watch Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other watch information displayed on our website are accurate.

However:

  • Product colors may vary depending on your device or screen settings.
  • Product images may differ slightly from the actual watch due to photography and display conditions.
  • Product availability may change without notice.
  • Specifications may be updated by manufacturers or suppliers.
  • We do not guarantee that every product detail will always be error-free.

If a significant error is identified in a product listing, we reserve the right to correct the information.

4. Product Availability

All watches displayed on our website are subject to availability.

Adding a watch to your cart does not necessarily guarantee that the item will remain available until checkout is completed.

If a watch becomes unavailable after you place an order, we may contact you regarding the available options, including a replacement, cancellation, or refund where applicable.

5. Prices

All prices displayed on the website are subject to change without prior notice.

The price applicable to your purchase is the price displayed at checkout, subject to any applicable taxes, shipping charges, discounts, or other charges clearly communicated during the purchase process.

We reserve the right to correct pricing errors.

If an order has been placed using an obvious pricing error, we may contact you before fulfilling the order and provide the available options.

6. Orders

When you place an order, you are making an offer to purchase the selected watch or watches according to these Terms of Service.

After placing an order, you may receive an order confirmation by email.

An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to cancel or refuse an order where reasonably necessary, including situations involving:

  • Product availability issues
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect customer or delivery information
  • Payment problems
  • Technical errors
  • Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, we will process an applicable refund.

7. Payment

Payments are processed through the payment methods and payment providers available at checkout.

You agree to provide accurate billing and payment information.

We do not request your complete payment card information through email, social media, or informal customer-support messages.

If your payment cannot be successfully authorized or completed, your order may not be processed.

8. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery period displayed on our website or provided during checkout.

  • Delivery times may vary depending on
  • Destination
  • Product availability
  • Order processing time
  • Shipping partner
  • Weather or transportation conditions
  • Public holidays
  • Unforeseen delays

Estimated delivery dates are not guaranteed unless explicitly stated otherwise.

Customers are responsible for providing an accurate delivery address and contact information.

Riva Luxury is not responsible for delays resulting from incorrect or incomplete information supplied by the customer.

9. Order Inspection

When your watch is delivered, we recommend inspecting the package and watch as soon as reasonably possible.

If you receive an item that appears damaged, incorrect, defective, or materially different from what you ordered, contact us promptly with your order details and relevant photographs or other supporting information.

This helps us investigate and resolve the issue efficiently.

10. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to our applicable Returns & Refunds Policy.

Before returning a watch, customers should contact Riva Luxury and follow the return instructions provided by our team.

Returned items may need to meet applicable conditions, including:

  • Being unused where required
  • Being in appropriate original condition
  • Including original packaging where applicable
  • Including accessories, documentation, or other items supplied with the watch
  • Being returned within the applicable return period

Certain products or circumstances may not qualify for return or exchange where permitted by applicable law and our stated policies.

11. Watch Condition and Authenticity

Riva Luxury aims to provide accurate product information and authentic products from the collections we offer.

Where applicable, product information, brand details, warranty information, and included documentation will be presented on the relevant product page or provided with the order.

Customers should review the product description and available specifications before purchasing.

If you believe that a watch you received has an authenticity or product-description issue, contact us immediately so we can investigate the matter.

12. Manufacturer Warranty

Some watches may be covered by a manufacturer's warranty, while others may be subject to a seller or applicable warranty.

Warranty availability and coverage can vary by watch and brand.

Unless specifically stated otherwise on the product page or accompanying documentation, Riva Luxury does not represent that every watch carries a manufacturer's warranty.

Warranty claims may be subject to the terms, exclusions, and procedures established by the applicable manufacturer or warranty provider.

13. User Accounts

If our website allows you to create an account, you are responsible for:

  • Providing accurate information
  • Keeping your login credentials confidential
  • Maintaining the security of your account
  • Not sharing your account with unauthorized individuals
  • Notifying us if you suspect unauthorized account activity

You are responsible for activity conducted through your account unless caused by circumstances outside your reasonable control.

14. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with website security or functionality
  • Introduce malicious software or harmful code
  • Copy or misuse website content without authorization
  • Use automated systems to scrape or collect website information without permission
  • Attempt to manipulate prices, orders, promotions, or website functionality
  • Submit false or misleading information
  • Engage in fraudulent transactions

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

15. Intellectual Property

The Riva Luxury website and its content may include:

  • Logos
  • Brand names
  • Product photography
  • Website designs
  • Text
  • Graphics
  • Videos
  • Layouts
  • Icons
  • Other visual and written materials

Unless otherwise stated, this content belongs to Riva Luxury or its respective rights holders.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our website content without appropriate authorization.

Third-party trademarks and brand names remain the property of their respective owners.

16. Third-Party Services

Our website may use third-party services for functions such as:

  • Payment processing
  • Ecommerce infrastructure
  • Shipping
  • Analytics
  • Marketing
  • Customer support
  • Fraud prevention

Your use of those services may also be subject to the third party's own terms and policies.

Riva Luxury is not responsible for the independent terms, policies, or practices of third-party services.

17. Promotions and Discounts

From time to time, Riva Luxury may offer promotional codes, discounts, or special offers.

Unless otherwise stated:

  • Promotions may have specific eligibility requirements.
  • Promotional codes may have expiration dates.
  • Some offers may not be combined.
  • Promotions may be limited to selected watches or customers.
  • We reserve the right to modify or end a promotion where permitted by applicable law.

The terms applicable to a promotion will be communicated when the offer is provided.

18. Disclaimer

To the extent permitted by applicable law, the Riva Luxury website and its content are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be available or uninterrupted.
  • The website will always be free of errors.
  • Product information will never contain inaccuracies.
  • Website functionality will always operate without technical issues.

Nothing in these Terms limits any consumer rights or protections that cannot legally be excluded under applicable law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Riva Luxury will not be responsible for losses resulting from circumstances beyond our reasonable control, including:

  • Shipping delays
  • Delivery interruptions
  • Website outages
  • Technical failures
  • Third-party service interruptions
  • Events beyond our reasonable control

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

20. Events Beyond Our Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters
  • Severe weather
  • Government restrictions
  • Transportation disruptions
  • Internet or telecommunications failures
  • Strikes or labor disruptions
  • War or civil emergencies
  • Significant payment or shipping network failures
  • Other unforeseen events outside our reasonable control

Where reasonably possible, we will communicate significant disruptions affecting your order.

21. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

22. Changes to These Terms

We may update these Terms of Service from time to time.

Changes may be made to reflect:

  • Changes to our services
  • Changes to our business practices
  • New website functionality
  • Changes in applicable laws or regulations
  • Updates to our policies

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted means that you accept the updated Terms to the extent permitted by applicable law.

23. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to Riva Luxury's place of business, without unnecessarily limiting any mandatory consumer protections that may apply to you.

Business location: India

State: [Insert State]

Country: India

24. Contact Us

If you have questions regarding these Terms of Service, an order, a watch, shipping, returns, or any other matter relating to Riva Luxury, please contact us.

Riva Luxury

Email: rivaluxury2@gmail.com

Phone No :- +91 6353733588

Country: Gujarat, INDIA