Shipping Policy
At Riva Luxury, we want your watch to reach you safely, securely, and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our online store.
By placing an order with Riva Luxury, you agree to the shipping terms outlined below.
1. Order Processing
All Riva Luxury orders are processed online.
After you place an order, you will receive an order confirmation containing your order details.
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing times may be longer during:
- Sales and promotional periods
- New watch launches
- Public holidays
- High-volume shopping periods
- Unforeseen operational circumstances
Orders are not normally processed or dispatched on public holidays or non-business days.
2. Delivery Time
Our standard estimated delivery time is:
1–7 Business Days
Delivery times may vary depending on your location, shipping carrier, product availability, and other circumstances affecting transportation.
The estimated delivery period begins after your order has been processed and dispatched.
Delivery estimates are not guaranteed delivery dates.
Some locations may require additional delivery time.
3. Shipping Confirmation and Tracking
Once your watch has been dispatched, we may provide a shipping confirmation containing tracking information where tracking is available.
You can use the tracking information to monitor the progress of your shipment.
Tracking information may take some time to become active after the package has been handed to the shipping carrier.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify:
- Full name
- House or building number
- Street/address
- City
- State
- Postal/PIN code
- Phone number
Riva Luxury is not responsible for delivery delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or outdated delivery information provided by the customer.
If you notice an address error immediately after placing your order, contact us as soon as possible.
We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on:
- Delivery location
- Order value
- Promotional offers
- Shipping method
- Carrier requirements
If free shipping is offered, the applicable conditions will be displayed on the website or during checkout.
6. Delivery Attempts
Our shipping partners may make one or more delivery attempts depending on their delivery procedures.
Please ensure that someone is available to receive the package when required.
If a delivery cannot be completed because the recipient is unavailable or the delivery information is incorrect, the carrier may:
- Attempt delivery again
- Contact the recipient
- Hold the package at a designated location
- Return the package to the sender
Additional delivery charges may apply in certain circumstances.
7. Delayed Deliveries
While we aim to deliver orders within the estimated timeframe, delays can occasionally occur.
Possible causes include:
- Carrier delays
- Weather conditions
- Public holidays
- Transportation disruptions
- Incorrect address information
- High shipping volumes
- Customs or regulatory processing where applicable
- Unforeseen events outside our reasonable control
If your order appears significantly delayed, please contact us with your order number so we can help investigate the shipment.
8. Lost or Missing Packages
If your tracking information indicates that a package was delivered but you cannot locate it, please:
- Check with other members of your household.
- Check with building reception, security, or neighbors where applicable.
- Review the delivery information provided by the carrier.
- Contact the shipping carrier if appropriate.
- Contact Riva Luxury if the package remains missing.
We will work with the relevant shipping provider to investigate the issue.
9. Damaged Packages
Because watches are valuable and delicate items, we recommend checking the package carefully when it arrives.
If your package appears visibly damaged:
- Take photographs of the package before opening it where possible.
- Keep the original packaging.
- Photograph any damage to the watch or packaging.
- Contact Riva Luxury as soon as possible.
- Provide your order number and supporting photographs.
This information may be required to investigate a shipping-related claim.
10. Incorrect or Damaged Watch Received
If you receive:
- The wrong watch
- A damaged watch
- A missing item
- An item materially different from your order
please contact us promptly after delivery.
Include:
- Order number
- Customer name
- Description of the issue
- Photographs or videos where appropriate
Do not return an item without following the return instructions provided by Riva Luxury.
11. International Shipping
If Riva Luxury offers international shipping, delivery times, shipping charges, customs procedures, and applicable taxes may vary by destination.
International customers may be responsible for applicable:
- Customs duties
- Import taxes
- Local taxes
- Brokerage or clearance charges
- Other government-imposed fees
These charges, where applicable, may not be included in the product price or shipping charge displayed on our website.
Customers are responsible for understanding and paying applicable charges required by their destination country.
12. Customs and Import Delays
For international orders, customs authorities may inspect shipments or require additional documentation.
Riva Luxury cannot control the time required for customs clearance.
Delays caused by customs authorities are outside our control and may extend the estimated delivery period.
13. Order Cancellation Before Dispatch
If you need to cancel an order, contact us as soon as possible after placing it.
We will attempt to accommodate cancellation requests before the order is processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the request may instead be handled according to our Returns & Refunds Policy.
14. Shipping Restrictions
Certain locations may not be eligible for delivery depending on carrier availability, product restrictions, or operational limitations.
If we are unable to ship your order to the address provided, we will contact you regarding the available options.
15. Delivery Estimates
All delivery times displayed on the website are estimates unless explicitly stated otherwise.
A delay beyond the estimated delivery period does not automatically constitute a failure to deliver.
If your order is significantly delayed, contact our customer support team and we will investigate the status with the relevant delivery provider.
16. Returns and Exchanges
Shipping related to returns or exchanges is handled according to our Returns & Refunds Policy.
Customers should contact Riva Luxury before sending an item back.
Please do not send a return to an address that has not been provided or confirmed by our team.
17. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us.
Riva Luxury
Email: rivaluxury2@gmail.com
Phone No :- +91 6353733588
Country: Gujarat, INDIA