At Riva Luxury, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our watch collections, place an order, or contact our customer support team.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By using the Riva Luxury website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our website or purchase a watch from Riva Luxury.

Personal Information

Depending on how you interact with our website, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase information
• Product and watch preferences
• Information you provide when contacting customer support
• Information submitted through our contact or inquiry forms
  

Payment Information

When you make a purchase, payment information is processed through our third-party payment providers.

Riva Luxury does not intentionally store your complete payment card information on our own systems. Payment details are handled by the payment provider according to its own privacy and security policies.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Products viewed
• Referring website or source
• Approximate location derived from technical information
• Date and time of website visits
• Website interaction information
  

This information helps us understand how visitors use our website and improve the shopping experience.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill watch orders
• Deliver purchased watches to you
• Process payments and transactions
• Send order confirmations
• Provide shipping and delivery updates
• Respond to customer support requests
• Help you choose or learn more about a watch
• Handle returns, refunds, and exchanges
• Maintain and improve our website
• Improve our watch collections and customer experience
• Detect and prevent fraudulent or unauthorized transactions
• Protect the security of our website
• Send promotional emails when you have opted in
• Comply with applicable legal and regulatory requirements
  

We use personal information only for legitimate business purposes and in accordance with applicable law.

3. Order and Transaction Information

When you place an order with Riva Luxury, we may retain information relating to the transaction, including:

• Your name
• Contact details
• Shipping information
• Billing information
• Items purchased
• Order value
• Order date
• Order status
• Delivery information
• Return or refund information
  

This information allows us to process your order, provide customer support, manage returns, and maintain appropriate transaction records.

4. Payment Security

Riva Luxury uses third-party payment processing services to process online payments.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

We do not ask customers to send complete card numbers, passwords, PINs, or other sensitive payment credentials to us through email, social media, or customer-support messages.

If you receive a suspicious payment request claiming to be from Riva Luxury, please contact us through our official contact details before making any payment.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and improve your shopping experience.

Cookies may be used to:

• Remember your preferences
• Keep items in your shopping cart
• Maintain your shopping session
• Understand how visitors use our website
• Analyze website performance
• Improve website functionality
• Provide relevant marketing where applicable
• Measure the effectiveness of advertising campaigns
  

Some cookies may be placed by third-party services that operate on our behalf.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping-cart and checkout features.

6. Marketing Communications

If you subscribe to our marketing communications, we may use your email address to send information about:

• New watch arrivals
• Watch collections
• Special offers
• Promotions
• Exclusive launches
• Riva Luxury updates
  

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Transactional communications, such as order confirmations, shipping notifications, and important account or purchase-related messages, may still be sent when necessary to complete or support your order.

7. How We Share Your Information

We do not sell your personal information as a product to third parties.

We may share information when necessary to operate our business and provide our services.

Depending on the services we use, information may be shared with trusted service providers such as:

• Shopify and related ecommerce services
• Payment processors
• Shipping and delivery partners
• Website hosting and technology providers
• Email and marketing service providers
• Analytics providers
• Fraud prevention and security services
• Customer support providers
• Professional advisors where necessary
• Government authorities or law enforcement when legally required
  

These service providers receive only the information reasonably necessary to perform their services.

8. Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce infrastructure that allows us to display our watch collections, process orders, manage customer information, and operate our online store.

Information submitted through our website may therefore be processed by Shopify and its service providers as necessary to provide ecommerce functionality.

For information about how Shopify handles personal information, please review Shopify's current privacy documentation.

9. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third parties operate independently from Riva Luxury and may have their own privacy policies.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policy of any third-party service before providing personal information to it.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including using strong passwords and avoiding sharing sensitive account or payment information with unauthorized individuals.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and maintaining records of transactions
• Providing customer support
• Managing returns and refunds
• Maintaining business and accounting records
• Preventing fraud
• Resolving disputes
• Complying with legal obligations
• Enforcing our agreements
  

The length of time information is retained may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where legally applicable
• Request information about how your personal information is used
• Withdraw consent for certain uses of your information
• Unsubscribe from marketing communications
• Request restrictions on certain processing activities
• Object to certain uses of your personal information
• Request a copy of certain personal information
• Some requests may be subject to legal or regulatory limitations.

To make a privacy-related request, contact us using the information provided in the Contact Us section below.

13. Children's Privacy

Riva Luxury is an online retail store intended for general consumers.

Our website is not knowingly directed toward children under the age required by applicable law, and we do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

14. International Visitors

Riva Luxury may use service providers located in countries other than the country where you live.

As a result, your information may be processed or stored in other jurisdictions where applicable service providers operate.

Where required by applicable law, we will take appropriate measures when transferring personal information across borders.

15. Fraud Prevention and Website Security

We may use personal and technical information to identify, investigate, and prevent:

• Fraudulent transactions
• Unauthorized payment activity
• Abuse of our website
• Attempts to compromise website security
• Suspicious orders
• Other unlawful or unauthorized activities
  

We may share relevant information with payment providers, fraud-prevention services, shipping providers, or authorities when reasonably necessary or legally required.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Website functionality
• Payment or shipping services
• Legal or regulatory requirements
• Privacy and security practices
  

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically for the latest information.

17. Contact Us

If you have questions about this Privacy Policy or how Riva Luxury handles personal information, please contact us.

Riva Luxury

Email: rivaluxury2@gmail.com

Phone No :- +91 6353733588

Country: Gujarat, INDIA